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Every DAILY STEEZE return is carefully inspected. Please read the conditions below before returning an item.
Return Window
You must contact us within 14 days of receiving your order to request a return. After notifying us that you wish to return an item, you must send it back within 14 calendar days, following the return instructions provided.
Requests made after 14 days will not be accepted unless the item is faulty.
To request a return, email info@dailysteeze.com with:
- Your full name
- Order number
- The item you wish to return
- Your reason for returning it
- Clear photographs if the item is faulty, damaged or incorrect
Do not send an item back before receiving our return instructions and return address.
Return Conditions
Returned clothing must be:
- Unworn, apart from being tried on indoors
- Unwashed and unaltered
- Free from stains, make-up, deodorant, fake tan and other marks
- Free from perfume, smoke, body odour, detergent and other noticeable smells
- Free from pet hair, dirt and damage
- Returned with all original tags and security ribbons attached
- Returned in its original packaging where possible
Trying an item on is acceptable. Wearing it for an event, photoshoot, social outing or extended period is not.
Items showing signs of wear, washing, alteration, damage or excessive handling may be refused or have the refund reduced according to their condition. If a return is refused, the customer may be required to pay for the item to be sent back.
We may compare returned items with photographs and quality-control records taken before dispatch.
Return Postage
Customers are responsible for return postage when returning an item because of sizing, fit, preference or another personal reason.
Returns must be sent using a tracked postal service. Keep your proof of postage until your return has been completed. DAILY STEEZE cannot be responsible for returns that are lost, damaged or delivered to the wrong address.
If we provide a return label, its cost may be deducted from your refund unless the item was faulty, damaged on arrival or incorrectly supplied.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives.
If you receive a faulty, damaged or incorrect item, email info@dailysteeze.com as soon as possible with your order number and clear photographs of the issue.
Once the problem has been confirmed, we will provide return instructions and cover the reasonable return cost. Depending on the circumstances, we may offer a replacement, repair or refund.
Damage caused through wear, washing, misuse, incorrect care or accidental damage after delivery will not be treated as a manufacturing fault.
Items That Cannot Be Returned
We cannot accept returns for:
- Personalised or custom-made products
- Underwear or hygiene-sensitive items after their protective seal has been opened
- Items that have been worn, washed, altered or damaged after delivery
- Items returned outside the stated return period, unless they are faulty
- Gift cards
Exchanges
We do not currently offer direct exchanges.
If you require another size or colour, return the original item following this policy and place a new order. The replacement item is subject to availability.
Refunds
Returns are inspected before a refund is approved.
Once approved, the refund will be issued to the original payment method. Please allow up to 10 working days for your bank or payment provider to show the funds.
If an entire eligible order is returned, the original standard delivery cost will be included where applicable. Additional charges paid for express or upgraded delivery are not refundable.
Original delivery charges are not refunded when only part of an order is returned.
Return Address
Our return address is provided only after a return request has been approved. Parcels sent to any other address may not reach us and may not be processed.
For all return enquiries, contact: